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Alert Level 3 Update - The Village Goldsmith

Thank you for your Support

Good news - we are back up and running! Our jewellers and creative jewellery consultants are excited to get back to crafting and curating beautiful pieces for you and your loved ones. Like many retail businesses, New Zealand’s lockdown has had a major impact on our business, but we want to thank you, our loyal customers, for continuing to choose and support us during this time.  

Alert Level 3 allows us to safely recommence our manufacturing operations. However, to comply with government rules our physical retail store will remain closed in the meantime. 

Manufacturing and Contactless Delivery

During this time we will be safely manufacturing pieces within our on-site Wellington workshop, and our online store will be open to discuss design ideas and receive orders. We will now be able to carefully ship orders to you, and will also have contact-less collection and delivery options available. 

Online Order Shipments, Gift Vouchers and Special Gift Wrapping

If your purchase is a gift for someone, we can gift wrap your order, or gift voucher, and customise it to include a special card with a personalised hand-written message of your choice. 
Please be assured we will be taking strict precautionary steps to ensure all practices within our crafting and shipping processes are done as safely and hygienically as possible throughout this time. 

Regardless of this circumstance we will continue to provide our clients with the best customer service possible through personal and customised shopping experiences. 
We have added hundreds of new beautiful pieces to our online shop, so now is the time to start exploring

Your Virtual Personal Shopper 

Our retail staff will be available to offer personal virtual shopping experiences. Book a time to look through our store via video call, where our wonderful consultants will be able to show you pieces from our showroom based on what you're looking for, or chat to you about special designs. 

Custom Jewellery Designed Remotely

We never stop our creative process, our minds will still be open to dream, to sketch, to develop your ideas into reality.  

The Village Goldsmith specialised custom bespoke and design services are still available to work with you remotely, no matter where you are in New Zealand, many of our customers never actually set foot in our store. 

At The Village Goldsmith we create and craft lasting memories for our customers. Each piece of jewellery is uniquely designed to capture your story. We work with our clients remotely from all over New Zealand and around the globe, so if you are working from home, or anywhere else for that matter, please get in touch. We would be happy to help you through email, skype and over the phone. 

We listen to your needs, your dreams, and work with you to deliver a tangible piece of jewellery that not only tells the story of how it came to be and what it represents, but also holds a lifetime of memories as your relationships continue to evolve.  

Every story is different just like every piece we carefully craft.  

It is more important than ever that we continue to celebrate the love in our lives. 

What happens in the custom jewellery design remote process? 

The Village Goldsmith Custom Bespoke Process Map

Contact us by email or using the contact form below to discuss design ideas or to arrange a no-obligation virtual consultation. Our talented designers can then discuss ideas with you via email, phone or video call. 

We’ll then present you with refined ideas and/or sketches, and with our extensive global network of suppliers, we can offer the best quality and value diamond or gemstone options for your budget. The Village Goldsmith is committed to using only ethically sourced diamonds and gemstones from trusted and reputable diamond and gemstone suppliers. 

Once we have confirmed your design, our 3D CAD Designers, who are working safely from home, can test and refine your design using CAD software and create a photo-real render of your design. It’s even possible to have a 3D printed model of the design sent to you for trying on and to give you a complete understanding of the piece. At The Village Goldsmith, we use a combination of the latest technologies and traditional craftsmanship to bring your bespoke jewellery design to life. 

Under strict health and safety precautions, your jewellery will then be handcrafted by our experienced and award-winning team of jewellers in our Wellington workshop who take immense pride in their work. 

If you have an idea for a special piece you would like to have made then  we would love to hear from you, we are never too far away, connect with our creative team via email or using the contact form below, send us your thoughts and lets embark on this journey together. 

Where possible please provide the following information to help us fulfill your requests: 

We look forward to hearing from you soon. 

Get in Touch

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