Shipping & Returns

Due to the New Zealand Government announcement and our fight against COVID-19 our retail store, workshop and office are now closed until further notice.  

Our online store is still open and available to place orders, we will process and dispatch your orders as soon as it is safe for us to return to work.  

We can design, sketch and create 3D renders remotely.  The crafting of your custom bespoke jewellery will resume as soon as the lockdown has lifted.

Read more. 

SHIPPING

We ship all over the world and offer complimentary shipping on all orders within New Zealand.

Delivery times are calculated from the time payment is received and your order has been completed in our workshop:

• In Stock items can be ready to dispatch in as little as  1 - 2 working days.
• Pre-order items can be ready to dispatch in 2 - 3 weeks
• Custom made pieces will take approximately 3 - 6 weeks to craft (for more information see our Custom Design section). When we provide you with a quote we will also confirm when your piece will be completed.

Titanium Rings - All rings are made to order and not sold from stock, allow between 2 to 3 weeks for the ring(s) to be made. In busy times it may take a little longer depending on the design. Sometimes we will be able to fast track your order if you require it for a certain date. There is no extra charge for fast tracking your order.

SHIPPING RATES AND TIMEFRAMES

Standard Shipping Within New Zealand

Standard Shipping Tracked: 1 - 3 working days
Free Shipping

Australia

Standard Shipping Untracked: 3 - 7 working days
Costs NZ $8.00

International Economy Courier:
2 - 6 working days
Costs $32.00

International Express Courier:
1 - 5 working days
Costs $49.00

South Pacific

Standard Shipping Untracked: 4 - 10 working days
Costs NZ $8.00

International Economy Courier:
2 - 6 working days
Costs $32.00

International Express Courier:
1 - 5 working days
Costs $49.00

East Asia and North America

Standard Shipping Untracked: 4 - 10 working days
Costs NZ $9.00

International Economy Courier: 2 - 6 working days
Costs NZ $32.00

International Express Courier: 1 - 5 working days
Costs NZ $49.00

UK and Europe

Standard Shipping Untracked: 5 - 11 working days
Costs NZ $9.00

International Economy Courier: 2 - 6 working days
Costs NZ $32.00

International Express Courier: 1 - 5 working days
Costs NZ $49.00

Rest of the World

Standard Shipping Untracked: 5 - 20 working days
Costs NZ $11.00
 
We will notify you when your item is dispatched and where possible tracking numbers and approximate delivery times will be sent to you.

ORDERS OVER $1500.00

All items over $1500.00 will be sent via courier and are fully insured until they arrive at your door, at which time a signature will be required to complete delivery.

Standard shipping timeframes and details are as follows:

New Zealand

• Your order will be sent via national courier
• Delivery time is approximately 1-3 working days (but may vary for rural areas).
• Package will require a signature upon delivery.

International

• Your order will be sent via an international courier (either DHL or Fedex).
• Delivery times may vary according to local import processes but we will do our best to provide you with an approximate delivery time with your order.
• Package will require signature upon delivery.
• The recipient will be responsible for any international customs duties or taxes that may be applied in the country of delivery, which are collected by the carrier at the time of delivery.

If you have any special requests just let us know, we're known for working miracles!

You can reach us with any questions through our Contact Us page.

OUR RETURN PROCESS

Returns will be accepted at the discretion of The Village Goldsmith and are subject to a quality assurance check. When we receive the item our quality assurance team will inspect the item. Any items that show signs of wear or that have been damaged and/or resized and/or altered by a third party will not be accepted for return and invalidate our return policy.

HOW TO RETURN AN ITEM

Return Code: Email contact us or call us on 0800 500 299 and we will give you a return code.
Arranging Return: We will assist you in arranging an insured shipping method.
Packaging your return: Include all original packaging material and contents. If applicable ensure that you include your diamond certificate.
If you have any questions about our returns policy, please contact us.