Please note the below shipping prices may not accurately reflect the increase of international freight prices and timeframes as a result of Covid-19, if you require overseas shipping please contact us for a specific quote.
There are currently nation-wide and international courier delays due to Covid-19 and as a result our standard shipping timeframes are no longer achievable. Unfortunately at this stage we are unable to guarantee specific timeframes for shipments. If you are local to Wellington you are welcome to choose click and collect and pick up your order from our showroom.
We ship all over the world and offer complimentary shipping on all orders within New Zealand.
Delivery times are calculated from the time payment is received and your order has been completed in our workshop:
Titanium Rings - All rings are made to order and not sold from stock, allow between 2 to 3 weeks for the ring(s) to be made. In busy times it may take a little longer depending on the design. Sometimes we will be able to fast track your order if you require it for a certain date. There is no extra charge for fast tracking your order.
Standard Shipping Within New Zealand
Standard Shipping Tracked: 1 - 3 working days
Free Shipping
Australia
International Economy Courier:
2 - 6 working days
Costs NZ $80.00
International Express Courier:
1 - 5 working days
Costs NZ $99.00
South Pacific
International Express Courier:
5 - 15 working days
Costs NZ $200.00
Asia
International Economy Courier: 7 - 15 working days
Costs NZ $200.00
International Express Courier: 4 - 6 working days
Costs NZ $300.00
North America, UK and Europe
International Economy Courier: 2 - 6 working days
Costs NZ $79.00
International Express Courier: 1 - 5 working days
Costs NZ $99.00
Rest of the World
International Economy Courier: 3 - 7 working days
Costs NZ $79.00
International Express Courier: 2 - 6 working days
Costs NZ $99.00
We will notify you when your item is dispatched and where possible tracking numbers and approximate delivery times will be sent to you.
All items over $1500.00 will be sent via courier and are fully insured until they arrive at your door, at which time a signature will be required to complete delivery.
Standard shipping timeframes and details are as follows:
New Zealand
International
If you have any special requests just let us know, we're known for working miracles!
If you have any questions please do not hesitate to get in touch with us.
Returns will be accepted at the discretion of The Village Goldsmith and are subject to a quality assurance check. When we receive the item our quality assurance team will inspect the item. Any items that show signs of wear or that have been damaged and/or resized and/or altered by a third party will not be accepted for return and invalidate our return policy. Please note any returns accepted will be eligible for an exchange or store credit, we do not issue refunds.
For custom made items we do not offer refunds or exchanges.
Return Code: email, contact us here or call us on 0800 500 299 and we will give you a return code.
Arranging Return: We will assist you in arranging an insured shipping method.
Packaging your return: Include all original packaging material and contents. If applicable ensure that you include your diamond certificate.
If you have any questions about our returns policy, please contact us.