TERMS AND CONDITIONS
These terms and conditions shall apply to the use of this site and your contract with the Company for any purchases made from the Company.
All prices listed on this website are in New Zealand dollars and include GST. Unless otherwise stated. If we post your item outside of New Zealand we will deduct this amount from the purchase price.
Because we make each piece individually and because each diamond is unique, in most cases we will provide you with an independent quote for the ring you are purchasing.
TERMS OF PAYMENT
If you are a New Zealand customer you can purchase the goods using Direct Credit, cash or by DPS Payment Express (which accepts all major credit cards including Mastercard and Visa.)
If you are an international customer you may purchase goods using Direct Credit, Telegraphic Transaction, Bankdraft or DPS Payment Express (which accepts all major credit cards.)
The risk for goods supplied by the Company shall pass to you when you sign for the goods on the delivery of the courier parcel.
All costs incurred in the recovery of overdue accounts, including but not limited to debt recovery charges, late payment penalties and legal fees will be added to the balance of your account.
An unpaid account may also be recorded on a credit information database held by a credit reporting agency.
Returns will be accepted at the discretion of The Village Goldsmith and are subject to a quality assurance check. When we receive the item our quality assurance team will inspect the item. Any items that show signs of wear or that have been damaged and/or resized and/or altered by a third party will not be accepted for return and invalidate our return policy.
OUR RETURN PROCESS
Once we receive your return and it has been confirmed we will process your refund within a couple of days. When we receive the item our quality assurance team will inspect the item. Any items that show signs of wear or that have been damaged and/or resized and/or altered by a third party will not be accepted for return and invalidate our return policy.
HOW TO RETURN AN ITEM
Return Code: Email email@example.com or call us on 0800 500 299 and we will give you a return code.
Arranging Return: We will assist you in arranging an insured shipping method.
Packaging your return: Include all original packaging material and contents. If applicable ensure that you include your diamond certificate.
If you have any questions about our returns policy, please contact us on firstname.lastname@example.org
We ship all over the world and offer complimentary shipping within New Zealand.
Delivery times are calculated from the time payment is received and your order has been completed in our workshop:
• In Stock items can be ready to dispatch in as little as 1 – 2 working days.
• Custom made pieces will take approximately 3 – 6 weeks to craft (for more information see our Custom Design section). When we provide you with a quote we will also confirm when your piece will be completed.
Orders over $1500.00
All items over $1500.00 will be sent via courier and are fully insured until they arrive at your door, at which time a signature will be required to complete delivery.
Standard shipping timeframes and details are as follows:
• Your order will be sent via national courier
• Delivery time is approximately 1-3 working days (but may vary for rural areas).
• Package will require a signature upon delivery.
• Your order will be sent via an international courier (either DHL or Fedex).
• Delivery times may vary according to local import processes but we will do our best to provide you with an approximate delivery time with your order.
• Package will require signature upon delivery.
• The recipient will be responsible for any international customs duties or taxes that may be applied in the country of delivery, which are collected by the carrier at the time of delivery.
As our jewellery is hand crafted in our workshop we stand behind all our items. If you have any questions or concerns please contact us on +64 4 473 5253 or contact us through our contact page and we will work to resolve the issue.
GOODS AND SERVICES TAX
GST (15%) is included within the retail price of the item where applicable. If you are purchasing your item from outside of New Zealand then you will not be charged New Zealand GST. You will be responsible for paying any applicable local taxes or duties in your destination country. If you have any questions about this feel free to contact and we will provide you with more information. If you are planning to take the item out of New Zealand we will assist you in arranging a tax-free purchase.
ETHICAL DIAMOND SOURCE
At The Village Goldsmith we have a conflict-free diamond policy and take the issue very seriously. Many measures have been put in place over recent years to stop the flow of conflict diamonds. The Kimberley Process has been established which tracks diamonds from the mine to the market. Also many partnerships have been formed with the UN, governments and other organizations that manage diamond exports to prevent the trade of illegal diamonds.
The Village Goldsmith only purchases diamonds through respected diamond suppliers who adhere to our strict zero tolerance policy. For more information on the Kimberly Process Certification Scheme go tohttp://www.kimberleyprocess.com/
TAX FREE PURCHASES
When you purchase a piece of jewellery from us and you wish to take it out of New Zealand tax free this is the procedure that will occur.
Full payment for the piece must be made to the company within a 28 day timeframe, prior to you leaving New Zealand.
After you have cleared customs and immigration at the international airport you will leaving New Zealand from, you can present your copy of the “Tax Free Sales Receipt” at the airport collection point to collect your piece of jewellery. Our staff will give you guidance about where the collection point is located in the airport.
You must pick your jewellery up prior to your flight leaving New Zealand. You cannot pick it up on a return flight.
If you forget to pick your jewellery up prior to your departure flight you may need to pay the GST tax when you pick it up on your return to New Zealand.
If you are purchasing this piece tax free as a gift, you must present this gift/ engagement ring to that person while you are away overseas. If you wish to present this after your return to New Zealand you maybe expected to pay the GST tax on your return to New Zealand.
All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by the Company.
All of our jewellery is designed by us, is unique and belongs to us. You cannot reproduce our designs, or have a jeweller (other than us) reproduce them for you.
An assessment will be carried out by a qualified expert prior to any repair taking place – this assessment will detail the condition & necessary repair of the item(s).
The Village Goldsmith accepts no liability in respect of any and all jewellery repairs or delays arising from jewellery repairs which we note are at the customer’s risk and this includes shipping to, from and while at The Village Goldsmith premises.
Any such assessment shall not be relied upon by you, the customer, unless that assessment has occurred by a qualified expert. Any representation by The Village Goldsmith staff in-store and/or on receipt of the jewellery for repair, shall not be relied upon by you, the customer, as an assessment of the value, quality or authenticity of the jewellery item.
We accept no responsibility for gemstones that are chipped, cracked, fractured, damaged or not authentic, or where such an item is discovered during the course of the repair to be chipped, cracked, fractured, damaged or not authentic, or for gemstones that become loose during the repair undertaken.
In addition where you have provided a treated gemstone to The Village Goldsmith, and where this has not been disclosed to The Village Goldsmith at the time of receipt of the gemstone for repair, The Village Goldsmith takes no responsibility for the change of condition of the gemstone due to the repair requiring the removal of any internal and external treatments of the gemstones.
Similarly, The Village Goldsmith accept no responsibility for metals that are chipped, cracked, fractured, damaged or not authentic, or where such an item is discovered during the course of the repair to contain metals that are chipped, cracked, fractured, damaged or not authentic.
Any guarantee noted on your repair does not include damage or issues that arise from wear, accidental damage, misuse or abuse.
In the event that you leave Uncollected Goods with us for over 90 days, you agree that The Village Goldsmith will:-
Dispose of uncollected goods by way of disposal, auction or private sale for fair value, if you the customer have failed to collect the goods, provided we have given you written notice of our intention to dispose of the goods and you have failed to collect the goods.
Amendments to Terms and Conditions
We reserve the right to amend these terms and conditions from time to time without further notice. Amendments will be effective immediately upon the inclusion of such amendments within the version of these terms and conditions on this website. Your continued use of the website following such amendment will be deemed to be your acceptance of and agreement to be bound by and comply with the terms and conditions as amended. It is your sole responsibility to regularly check the web site to determine if there have been any changes to these term and conditions and to review such changes.