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The Village Goldsmith Alert Levels Update

Current Alert Levels: 


Wellington: Alert Level 2 

As of 11:59pm Tuesday 7th September, Wellington is in Alert Level 2, which means our showroom and workshop are open and we can once again offer design consultations. We look forward to working with you and bringing your dream pieces and visions to life.  

To adhere to government guidelines we require all customers: 

  • Wear a mask while visiting our showroom. Don't worry if you forget yours, we'll have some available. 

  • Log the beginning of your TVG journey at the door by scanning the QR code or filling out our sign-in form. 

  • Sanitise your hands upon arrival - we'll have sanitiser available for you to use. 

  • You can still take a close look at our beautiful jewellery but we encourage socially distancing 2 metres wherever possible. 

Some extra measures we’re taking to ensure the safety of our customers and staff: 

  • We can accommodate 10 customers instore, there is designated spacing to queue outside. 

  • If you have an appointment while there is a queue, let us know and we can let you in for this. 

  • Our staff will be wearing masks and socially distancing at all times. 

  • We will be cleaning surfaces, equipment and jewellery regularly. 

  • Viewing the workshop in action will come back at Level 1. 


Auckland: Alert Level 3 

Auckland is currently in Alert Level 3, which means our Auckland design studio is open for click and collect only, but closed for consultations. We will be able to reopen our Auckland design studio for consultations once Auckland has shifted to Alert Level 2. During this time our expert jewellery designers are still available for virtual consultations and can work with you on bringing your perfect piece of jewellery to life remotely via email, phone or video call. You can read more about working with us remotely below. 

The Village Goldsmith Wellington jewellery workshop soldering pear halo pendant

What the different alert levels mean for The Village Goldsmith's Design and Manufacture Process

Alert Level 4: 

During nationwide Alert Level 4 our Wellington showroom and workshop, and our Auckland design studio, are closed. Our online shop is open 24/7 and we will be able to ship any online purchases when we are in Alert Level 3 or lower. Our wonderful jewellery design experts are available via email or virtual consultation to answer any queries, or to work with you on your jewellery design remotely. 

Our team works from home during this time, meaning our expert jewellery designers can still sketch your dream pieces, our workshop team can still source your perfect diamond or gemstone and calculate a quote, and our CAD team can still create digital renders of your pieces, all in preparation for our master craftspeople to bring your dream piece to life when they can return to the workshop. 


Alert Level 3: 

When Wellington is under Alert Level 3 restrictions our master craftspeople can return to our on-site jewellery workshop to commence crafting your masterpieces. During this time our online store is open 24/7 and we can safely process and dispatch your online orders and your pieces currently being crafted from the workshop as they are completed, or arrange a socially distanced click and collect service, from our Wellington showroom only. Book your click and collect time here


Alert Level 2: 

During Alert Level 2 both our Wellington showroom and Auckland design studio can re-open to customers. During this time we highly recommend keeping track of your visit to our store either via the NZ Covid Tracer app, or our in-store visitors sheet. We have hand sanitizer available to you once you enter our store or studio, and our expert jewellery designers will wear a mask and socially distance two metres at all times. 


What does this mean for your crafting journey with us? 

During Alert Level 4 our showroom and workshop must be closed due to government restrictions and therefore crafting within the workshop is put on pause. When we are in Alert Level 3 or lower we are able to continue safely creating your piece for you.

If you're unsure which stage of the process your jewellery piece is in, please do not hesitate to reach out and we can let you know. If you have a deadline you were expecting your jewellery to be finished by please get in touch with us and we can give our best up-to-date timeframe given the current circumstances. 

Remote Online Custom Bespoke Design Service

We never stop our creative process, our minds will still be open to dream, to sketch, to develop your ideas into reality.

Make memories now and we will craft your masterpiece later.  

The Village Goldsmith specialised custom bespoke and design services are still available to work with you remotely, no matter where you are in New Zealand, or the world. 

At The Village Goldsmith we create and craft lasting memories for our customers. Each piece of jewellery is uniquely designed to capture your story. We often work with our clients remotely from all over New Zealand and around the globe, so if you are working from home, or anywhere else for that matter, please get in touch. We would be happy to help you through email, video call and over the phone. 

We listen to your needs, your dreams, and work with you to deliver a tangible piece of jewellery that not only tells the story of how it came to be and what it represents, but also holds a lifetime of memories as your relationships continue to evolve. 

Every story is different just like every piece we carefully craft. 

It is more important than ever that we continue to celebrate the love in our lives.  

What happens in the custom jewellery design remote process? 


Contact us by email or using the contact form below to discuss design ideas or to arrange a virtual consultation with one of our talented designers.  


The beauty of custom design is that we can work together on your piece of jewellery to ensure you are completely happy with it. We’ll present you with sketches, digital renders, and with our extensive global network of suppliers, we can offer the best quality and value of diamond or gemstone options for your budget. The Village Goldsmith is committed to using only ethically sourced diamonds from trusted and reputable diamond suppliers.


At The Village Goldsmith, we use a combination of the latest technologies and traditional craftsmanship to bring your bespoke jewellery design to life. We test and refine the design within CAD (computer aided design) software for your approval. This technology is still available to you while working with us remotely as our CAD team is safely working from home.


During Alert Level 3 in Wellington our experienced and award-winning master craftspeople can return to the workshop, your piece of jewellery will be handcrafted by master jewellers.

If you have an idea for a special piece you would like to have made, we would love to hear from you! We are never too far away. Connect with our creative team via email or using the contact form below. Send us your thoughts and let's embark on this journey together. 

Where possible please provide the following information to help us fulfil your requests: 

We look forward to hearing from you soon. In the meantime, best wishes and stay safe, from our family to yours.

Get in Touch - Alert Levels Update

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    "We designed this beautiful ring with The Village Goldsmith and they were absolutely  AMAZING to deal with! Everything was done via email/phone etc as they are based in Wellington and we are in Christchurch but honestly it was so easy and they made the whole process so special for us. Honestly cannot recommend them enough."

    - Renée Stewart, Christchurch

    Watch the behind the scenes video of crafting Renée and Matt's beautifully unique oval halo diamond ring design with intricate initial detailing in the basket below:

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    "You'd think living across the ditch in Australia would make this too difficult to bother working remotely for a wedding band (or in my partner's case, the engagement ring in the first instance). But the team at Village Goldsmith are honestly phenomenal. The attention to detail, the flexibility, the care, the customisation. Everything. Couldn't think of anywhere better for the important and memorable moments of life!"

    - Sucheta, Sydney

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    "I was really impressed with the work ethic and commitment to ensuring that the finished product was exactly what I had envisioned. This is only enhanced by the fact that this was handled entirely by email!"

    - Stephen Baxter, Hamilton

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    "Your service is amazing. Working with you from overseas was easy. Every peace we have purchased from you has been stunning and so distinctive."

    - Christine Brooks, Sydney

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    "I don’t live in New Zealand, but they made it so easy to send a beautiful gift to someone there, and they were super helpful and responsive. I highly recommend! The recipient loved the earrings "

    - Emily, Dubai